I'm Charlotte Cordier.

I studied industrial engineering in France and started my career at Thales Microelectronics there in 2007. Thales then transferred me to Thales Australia, where I worked close to production. I wrote work instructions and routings, designed jigs, trained operators and ran acceptance tests on Navy vessels. It taught me early that a process only works if the people doing it can make it work.

From there I led improvement in very different operations: optical lens manufacturing, smart metering and electronics, broadcasting, defence systems and a regulated pharmaceutical site, where I was the senior Lean lead and designed the daily operating system. Since 2019 I've worked as a consultant on operational improvement, capacity, leadership and safety culture projects across Australia and the United States.

Across all of it, the pattern has been the same. Performance improves when you understand the work as it actually happens, listen to the people closest to it, check what you're told against data and engineering analysis, and implement the change alongside the team rather than hand it to them.

I set up Cordier Advisory to do that work directly with operational leaders: an independent view when a decision matters, hands-on improvement when something needs fixing, and experienced improvement leadership for organisations building their own capability.